Shipping / Returns

Shipping

  • We offer USPS Priority Flat Rate shipping to anywhere in the lower 48 states.
  • Once your order is received please allow 2 days to process and ship your order.
  • Orders received after 3 PM E.S.T. will be processed the next business day.
  • Once your order ships your will be emailed tracking information to the email address you provided at checkout.
  • We ship to United States lower 48 only. We do not ship to AK, HI. We also do not ship to PO boxes.

Returns

  • We offer a 14 day money back guarantee less shipping.
  • Return shipping charges are to be paid by the customer.
  • Returns must be postmarked prior to the 14th day after you receive your order.
  • All returns should packaged in a sturdy box with proper packing to avoid damage during shipment back to us.
  • Please be sure to include tracking information when returning our products.
  • Please allow 3 to 4 business days to inspect and then credit the original purchase price of your order.
  • Item that have been used will incur a 15% restocking fee.
  • Items that are deemed defective are credited the full amount.
  • Send us an email with your tracking info so that we may process your return as quickly as possible.

Contact Us

To make a return please follow the procedure above. Send us an email with your order number and the reason for your return to the address below. We will contact you when your item is received here at our warehouse.

Reutrns@creativecandleshop.com